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Frequently asked questions

What is Locole.ca?

We are the first and only online marketplace that offers products exclusively Made in Canada.

Why "Locole" and not "Local"?​

Throughout our research and development phase, we noticed the “#ShopLocal” movement on social media just wasn’t enough for us. We took it upon ourselves to redefine our meaning of Local, and created “Locole”. It sounds the same, but it takes on a whole new meaning.  At Locole, we are bridging the gap between vendors and consumers from coast to coast, offering our customers the opportunity to purchase high quality made in Canada products from a variety of local vendors. The “e” in Locole stands for Economy, as one of our main goals is to energize and increase our Canadian economy.

Why haven't you launched yet?

Our initial launch was always planned for the end of May, in preparation for Canada Day, however, we wanted to do something special for Mother’s Day. Our team worked hard to assemble a few gift sets, we know moms will love! 

Why shop on Locole.ca?

When you shop on Locole.ca, you’re sure to buy quality products made in Canada. Not only will you support local Canadian small businesses, but your purchase helps grow the local Canadian economy and contributes to various not-for-profit organizations.

Do you ship outside of Canada?

At the moment, we do not ship outside of Canada. Only Canadian addresses are eligible for delivery. 

When can I expect to receive my order?

All orders placed prior to April 22 will be prepared and shipped for delivery by May 9, 2021. If there is a special circumstance or if you would like to place an order after the deadline, please contact us at orders@locole.ca to ensure that we can help! As we all know, moms deserve our best efforts. Express shipping charges will be applied if necessary.

Can I add a personal note to my order?

Yes you can! Simply fill out the *Order notes field in the checkout section before finalizing your purchase.

Can I purchase individual items?

Not at the moment but will be possible shortly. Sign up to our newsletter to learn about our Official Launch coming later this year!

Do you offer returns and refunds?

Yes, please refer to our Returns & Refunds section to learn about our policies.

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